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Breathing Nature

Safety and Hygiene Plan

Considering the current state of emergency of Public Health, declared by the World Health Organization, taking into account the most recent evolution of the spread of infection by respiratory disease caused by the Coronavirus agent (SARS-CoV-2 and COVID-2019) and having as reference line the recommendations of the General Health Directorate (DGS), the MH Hotels group defined and approved the general lines of its Contingency Plan for SARS-CoV-2 eCOVID-2019.

Considering that the main activities are accommodation, meal service and meeting rooms and spaces for hotels and events, the purpose of the Contingency Plan is to allow these same events to take place using the most specific protection factors for this case.

Guest Reception:

  • No one will be allowed to enter the hotel (guest or other person who shows symptoms of fever, cough or difficulty breathing);
  • Entrance to the hotel and placement of luggage in a specific location next to the reception;
  • Place on a sticker on the floor that maintains social distance;
  • When requested, go to the reception desk, which has a 3mm
    vinyl protector between the receptionist and the Guest;
  • The receptionist will wear a mask;
  • The check-in procedure will be facilitated through pre-check-in;
  • The electronic access card to the disinfected accommodation
    unit will be provided;
  • Temperature measurement by the receptionist;
  • Request disinfection of hands with alcohol gel;
  • The luggage will be nebulized with an atomizing nebulizer that diffuses a mist of disinfectant microdroplets in the environment;
  • The Guest will go up to the room indicated by the receptionist.

Access to the Restaurant / Bar by the Guest:

The use of the mask is mandatory before and after the meal, and during circulation in the space;
  • Temperature measurement;
  • Hand disinfection with gel alcohol;
  • The entire size of the restaurant will be occupied in order to guarantee distances greater than 2 meters between guests;
  • The menus will be physically supported at the customer table;
  • Meals will be mainly served on a Set-menu basis, but in conditions of greater affluence be served on a buffet basis;
  • In the Buffet basis, the collective hot doses are served by an exclusive employee (employee protected with an acrylic visor and mask);
  • After the meal, the restaurant will be nebulized with an atomizing nebulizer that diffuses a mist of disinfectant microdroplets in the environment;
  • The floor and tables will be disinfected with a clean solution;
  • The dishes and cutlery will be washed at temperatures above 90ºc with the addition of detergent (Proalliance K416).

    Access to the SPA by the Guest:

  • Access will be made by appointment at the reception;
  • In case of reduced occupancy, access will be free and the self-control regime by guests will apply;
  • The use of the mask is mandatory;
  • Indoor Pool: the maximum allowed occupancy will be 12 people simultaneously, for a period of 30 minutes;
  • Jacuzzi, Turkish Bath and Sauna: provisionally suspended;
  • Outdoor Pool: the maximum allowed occupancy will be 50 people simultaneously;
  • Massages: appointment at the reception and spaced 30 minutes apart, to allow total disinfection of the spaces;
  • After the daily closing and cleaning of the place, it will be nebulized with an atomizing nebulizer that diffuses a mist of microdroplets in the environment.

Cleaning and Disinfection of Common Hotel Surfaces:

  • The cleaning and disinfection of common surfaces will be carried out regularly, during the period from 8:00 to 20:00;
  • The sanitary facilities will be washed and disinfected regularly, with a cleaning product that contains detergent and disinfectant;
  • After cleaning, the area will be nebulized with an atomizing nebulizer that diffuses a mist of disinfectant microdroplets into the environment.​

Accommodation Area:
  • Cleaning professionals responsible for removing clothes and cleaning, with a gown, non-sterile gloves, visor and a respiratory protection mask;
  • Washed clothes with a heat disinfection cycle;
  • After cleaning the room will be nebulized with an atomizing nebulizer that diffuses a mist of disinfectant microdroplets in the environment;

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